Replacement and Exchange policy
We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
Refunds will be credited to source account in 5 to 7 days
Introduction: At Devisha Textile, your satisfaction is our priority. If something isn’t quite right with your order, we are here to make it right. Please read our exchange policy carefully before raising a request.
Important Note: We currently offer exchanges only. Direct refunds are not available unless the product received is defective or significantly different from what was ordered.
Exchange Window: All exchange requests must be raised within 7 days of the delivery date. Requests raised after 7 days will not be entertained.
Eligibility Criteria: To be eligible for an exchange, the item must:
- Be unused, unwashed, and unaltered.
- Have all original tags, labels, and packaging intact.
- Be in the same condition as delivered.
- Not fall under the non-exchangeable categories listed below.
Non-Exchangeable Items:
- Items purchased during special sale events or flash sales.
- Custom-stitched or made-to-order garments.
- Unstitched fabrics and dress materials (once opened).
- Blouses and intimate garments for hygiene reasons.
- Items damaged due to improper use, washing, or storage by the customer.
How to Raise an Exchange Request:
- Contact us within 7 days of delivery via email at info@devishatextile.com or WhatsApp at +91-9898989898.
- Share your order number, reason for exchange, and clear photographs of the item and its packaging.
- Our team will review your request and confirm eligibility within 24–48 business hours.
- Once approved, ship the item back to us using a trackable courier service. Share the tracking details with us.
- Upon receipt and quality inspection, your replacement item will be dispatched within 3–5 business days.
Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photographs. In such cases, we will arrange a reverse pick-up at no cost and dispatch the correct or replacement item as soon as possible, free of charge.
Shipping Costs:
| Reason for Exchange | Return Shipping | Re-delivery Shipping |
|---|---|---|
| Size issue / preference change | Borne by customer | Borne by customer |
| Defective / incorrect item received | Arranged & paid by Devisha | Free of charge |
Exchange for a Different Product: If you wish to exchange for a different product (not just a different size), the price difference, if any, must be paid before the replacement is dispatched.
Contact for Exchange Queries: Email: info@devishatextile.com Phone / WhatsApp: +91-9898989898 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST